1. Bookings and deposit by phone or post.
Your contract is with Alpine Action and all bookings must be paid with a deposit of £100 per person or an amout equivalent to an alternative flight or train purchased. If the booking is made within ten weeks of departure date it must be accompanied by the full holiday cost. The person making the booking shall personally be liable thereon and shall be deemed to do so on his own account and (notwithstanding that the names of any other person or persons appear in any booking documents) not as agents for any other person. No contract shall exist between Alpine Action and the customer until a confirmation of the booking or invoice if less than 10 weeks to departure has been issued by Alpine Action to the customer. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made.
Bookings made via web site on-line.
On-line bookings require a deposit of £100 per person to secure the booking (credit cards carry a 2% charge or £1.75 debit card charge) If the booking is made within ten weeks of departure date it will advise after the booking operation via return e-mail for the immediate payment of the full balance of the holiday. This must be paid on demand to secure booking as above and as in paragraph 3 below. Please follow the on-line booking instructions these will prompt the correct procedure to secure your booking.
2. Insurance
The Department of Trade and Industry (DTI) stipulate to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for a package holiday they will need to have adequate holiday insurance. Such insurance should at the least provide the following protection:
(a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your trip. (Alpine Action cancellation details are in paragraph 9) (b) Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. It is therefore recommended that you accept the insurance offered through Alpine Action or make suitable alternative arrangements of which details of your chosen Insurer, policy number and emergency telephone number all need providing to Alpine Action at time of booking. I/we acknowledge the need to acquire the appropriate insurance at time of booking and deposit payment. If I/we take alternative insurance to that recommended by Alpine Action Ltd, all policy details must be provided to Alpine Action Ltd at the time of booking for all members of the party.
3. Payment
The balance of the monies due from the customer must be paid to Alpine Action Limited ten weeks before departure or upon receiving the final invoice. If Alpine Action Limited does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any deposit paid shall be forfeited.
The price of your holiday is subject to surcharges on currency where adverse changes to the exchange rates listed below occur (above 10%). Even in such an event we will absorb an amount equal to 2% of the total holiday price (excluding insurance premiums and amendment changes). Only amounts in excess of 2% will be surcharged and we guarantee that surcharges will not exceed 10% of the holiday price excluding insurance premiums.
4. Charges
Payment may be made by cheque, debit card or cash. Credit card payments carry a 2% charge and a £1.75 debit card charge. All banker’s transfer fees are to be allowed for by the client and paid by the client. Failure will result in the bank transfer charge being added to enable us to complete the booking.
If you find it necessary to change your booking in some way we will charge £25.00 for every alteration to cover the administrative cost. Whereas we appreciate you informing us of changes by telephone we must insist that they be confirmed in writing and signed by the person who signed the original booking form. If you wish to add extra members to your party no charge will be made in such circumstances.
5. ATOL and AITOT Bonding
ATOL Bonding (Not applicable to independent travel)
The Company has complied with the financial bonding requirements of the CIVIL AVIATION AUTHORITY to ensure that you would be repatriated and/or refunded in the unlikely event of the Company’s insolvency. Our ATOL number is 3292. For further information, visit the ATOL website at www.atol.org.uk.
AITOT Bonding (Applicable to all non-flight holidays)
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis. Our AITOT number is 1126.
6. Clients’ responsibility for accommodation
The person making the booking shall indemnify Alpine Action against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the client or any members of his party from the date of departure to the time of his return to this country of the said person. Alpine Action reserve the right to deal with or settle any such claim as they in their absolute discretion think fit. Claims for damages to Alpine Action properties, transport or other facilities will be vigorously pursued by the company.
7. Change of accommodation
Alpine Action reserves the right to change your accommodation where chalet occupancy levels dictate. Whilst every endeavour will be made to avoid this change due notification will be given to the client and any financial re-adjustment applied.
8. Cancellation of holidays by Alpine Action
Alpine Action reserves the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than ten weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or unless the client defaults in the payment of the balance of the holiday price.
9. Cancellation of a holiday by a client
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. However we will retain your deposit and in addition will apply cancellation charges up to the maximum shown as follows:
Period before departure where Amount of cancellation charge shown
written cancellation is received as a percentage of the holiday price
More than 70 days Deposit only
36 - 70 days 50% of total
21 - 35 days 75% of total
20 days and less 100% of total
Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges from your insurer.
10. Clients’ dissatisfaction with holiday
In the unlikely event that service, accommodation, food or any other aspect of your holiday is not up to the advertised standard or your expectations a complaint must be made immediately via your rep to the Resort Manager. He has the authority and facilities to resolve any issue In-resort. To delay your response to when you return to the U.K will weaken your case and any claim you may request. Complaints cannot be accepted for weather conditions, closures of ski lifts, adverse traffic conditions on transfer days or any Airport delays out of the hands of our carriers.
11. Weather conditions and travel delays
Alpine Action Limited will endeavour, at all times, to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carriers or Alpine Action Limited. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions. Alpine Action Limited shall not be liable for any loss or damage or compensation arising from delays howsoever caused.
12. Lost and stolen property
In the event that guests lose property while on holiday, or leave items in the Chalet when returning home, no responsibility will be accepted by Alpine Action in the event that the property is not recovered or returned. Alpine Action cannot accept any responsibility for theft from the chalet or at any other time during your holiday. Postage and packing will be charged for the return of left items. (£25.00 minimum)
13. Limitation of liability
Alpine Action will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by ‘Force Majeure’ as defined in clause number 8.
When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit or exclude liability. This brochure and web site are the responsibility of the tour operator, they are not on behalf of, and do not commit any airline whose services are used in the course of the tour. Please note that in accordance with Air Navigation orders, a child must be under 2 years of age on the date of their return flight in order to travel free of charge.
14. Flight carriage of skis and boards
Ski or board carriage is not included in the cost of your holiday a charge of £20 per person per carriage returned will be requried our LGW and MAN Chambery flights. However if low cost airline flights or alternative provincial flights are purchased by us on your behalf charges each way may be applicable. Please advise of carriage when booking.
16. Passports, Visas and medical cover
All travellers to France including children and babies who are citizens of Great Britain or Northern Ireland will require valid visitor or full 10 year passport and your E111 medical card. Visas are not required except for non GB or NI travellers whereupon application to the French Embassy is their responsibility where applicable.
17. Discounted Holidays.
All other discounts do not apply when a brochure/full price holiday is sold at a discounted price.
Discounted holidays are made due to varying commercial reasons and are at the absolute discretion of Alpine Action. Discounts are not retrospective and cannot apply to holidays already booked.
18. SCGB discount of 5%.
This is applicable to all members of the SCGB. Proof of membership at time of original booking is required to qualify. Later membership will not qualify retrospectively. No other group or holiday discounts will apply. The 5% discount only applies to full brochure price for adults or children who qualify as members as above.
19. Smoking Policy.
Alpine Action have a strict no-smoking policy In ALL of their premises and vehicles. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
20. Chalet/Apartment Facilities.
Hot-tubs, sauna's steam rooms, Sky-TV, WI-FI connections and audio systems all have breakdown contracts. In the event of their failure all efforts will be applied to ensure continuous provision of these services. However no down-time of any of the above will constitute any refunds if circumstances are outside our contract means or ability.
21. Booking through Travel Agents.
Alpine Action use a number of reputable registered specialists ski-agents who will act on the clients behalf to book a holiday with Alpine Action. The agent receives a commission payment for this from Alpine Action. As all representation of our holiday is via said agent and as all monies are paid to said agent the clients contract is with said agent and all enquiries and requirements should be referred to said agent. Although Alpine Action monitor the agents information and representation of our holidays any subsequent misrepresentation of the holiday is the responsibility of the agent and should be taken up with that agent by the client. Alpine Action will liaise with the agent to resolve any difficulties should in the unlikely event they may occur.
22. Terms of contract
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times. |
